Fairkost

Privacy Policy

Effective date: November 3, 2026

Fairkost LLC, doing business as Fairkost Real Estate ("Fairkost," "we," "us"), is a licensed real estate brokerage in Tennessee. This policy explains what information we collect through fairkost.com and our services, how we use it, and the choices you have.

1. Information we collect

Information you give us

  • Contact details, such as your name, email address, phone number, and ZIP code.
  • What you're looking for, such as the area, price range, and type of home you want to buy, or details about a home you want to sell.
  • Account details, if you create a login.
  • Listing content, such as property details, photos, documents, and showing preferences.
  • Offers and transaction details connected to a sale or purchase.
  • Messages you send us by form, email, text, chat, phone, or video call, including when you book a call.
  • Your answer when we follow up on a listing agreement you started but didn't finish signing, such as the reason you chose.
  • Payment details, if you pay a fee online. Payments are handled by a payment processor. We do not store full card numbers.

Information collected automatically

  • Device and browser details, IP address, and general location based on IP address.
  • Pages you view, links you click, and the page or ad that brought you to our site.
  • Cookies and similar technologies, described in Section 5.

Information from other sources

  • Property and listing data from multiple listing services (MLS) and public records.
  • Information from agents, brokerages, title companies, lenders, and others involved in your transaction.

2. How we use information

We use information to:

  • Respond to your requests and provide brokerage services.
  • Create and manage listings and accounts.
  • Match buyers with an agent.
  • Schedule and hold calls.
  • Send service messages about your request, listing, or transaction.
  • Follow up when a listing agreement you started isn't finished, including asking what got in the way, so our team can contact you and help.
  • Send marketing emails and texts, where you have agreed to receive them.
  • Run, secure, and improve our website and services.
  • Measure and improve our advertising.
  • Meet our legal, licensing, and record-keeping duties.

3. How we share information

We do not sell or rent your personal information. When you ask us to match you with an agent, we share your information with that agent at your request, as described below.

We share information only in these ways:

  • Service providers. Companies that work for us, such as website hosting, customer management software, email and text delivery, scheduling, video calls, payment processing, analytics, and AI tools. They may use your information only to provide services to us.
  • Agents and brokerages you are matched with. If you ask us to match you with an agent, we share your contact details and what you're looking for with that agent and their brokerage, so they can contact you. Fairkost may receive a referral fee from that brokerage if you buy a home with their help. We share your information only to make the match you asked for. We never share your text messaging consent or opt-in data with a matched agent or anyone else (see Section 4).
  • Listing services and websites. If you list a home with us, the listing details and photos are published to the MLS and to home search websites that receive MLS listings. Listing information is public.
  • Parties to your transaction. The other side's agent, title and closing companies, lenders, inspectors, and others, as needed to complete your sale or purchase.
  • Advertising and analytics partners. We may use tools from companies such as Google and Meta that collect information about visits to our site through cookies and pixels, to measure our ads and show our ads to people who have visited our site. We do not send them the information you type into our forms.
  • Legal and safety reasons. When required by law, by a regulator such as the Tennessee Real Estate Commission, or to protect our rights, our clients, or others.
  • Business changes. If Fairkost is involved in a merger, sale, or similar change, information may be transferred as part of it.

4. Text messages and email

If you agree to receive texts, we may send messages about your request, listing, or transaction, and marketing messages such as new listings and promotions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out. Reply HELP or call (865) 398-2609 for help. See our SMS Terms for details.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

Every marketing email includes an unsubscribe link. We may still send you service messages about an active request or transaction.

If the signing window for your listing agreement ends before everyone on the deed signs, we may send you one follow-up email. It lets you tell us why you didn't move forward, and our team may contact you about it. The email includes a link to stop these follow-up emails.

5. Cookies and similar technologies

We and our partners may use cookies, pixels, and similar technologies to keep the site working, remember your choices, understand how the site is used, and measure and deliver advertising.

You can block or delete cookies in your browser settings. Some parts of the site may not work as well if you do. You can also manage ad choices in your Google and Meta account settings.

Our site may include embedded content, such as videos from YouTube. Those companies may collect information when the content loads, under their own privacy policies.

6. AI tools

We may use AI tools, including a chat assistant, to answer questions and help run our services. Messages you send to a chat assistant may be processed by the AI provider on our behalf. The chat assistant does not give real estate, legal, or financial advice. Questions about price, offers, or contracts go to a licensed broker.

7. Property listings on our site

Home listings shown on our site may come from an MLS data feed. That information is provided by the MLS and the listing brokerages, and it is subject to their terms.

8. How long we keep information

We keep information for as long as we need it for the purposes in this policy. We keep transaction records for as long as Tennessee real estate license law requires. When we no longer need information, we delete it or remove the details that identify you.

9. Security

We use reasonable safeguards to protect your information. No website or system is completely secure, and we cannot promise that your information will never be accessed without permission.

10. Children

Our services are for adults. We do not knowingly collect information from children under 13. If you believe a child has given us information, contact us and we will delete it.

11. Your choices

You can ask us to:

  • Tell you what personal information we hold about you.
  • Correct it.
  • Delete it, unless we are required to keep it.
  • Stop sending you marketing messages.

Email privacy@fairkost.com with your request. We may need to confirm your identity before we act on it. Depending on where you live, you may have other rights under your state's law.

12. Links to other sites

Our site may link to websites we don't control. Their privacy practices are their own.

13. Changes to this policy

We may update this policy. When we do, we will change the effective date above and post the new version on this page.

14. Contact us

Fairkost Real Estate

6134 Industrial Heights Dr. NW, Ste 112

Knoxville, TN 37909

(865) 398-2609

privacy@fairkost.com